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Frequently Asked Questions

  • Question: Will it cost more to use a travel agent?​

Answer: In many cases, the travel agent will have access to special travel promotions that may not be available to the general public, thus saving you more rather than costing you more!

  • Question: Why should I use a travel agent?​

Answer: There are many great reasons to collaborate with a travel agent. A travel agent regularly arranges travel and engages in travel. They are well versed in travel laws and guidelines, familiar with numerous destinations, resorts and excursion providers, as well as other travel components and suppliers. Agents are connected and have personal relationships with various travel suppliers, thus capable of accessing benefits and perks you may not be entitled to receive otherwise. Agents have your best interest at heart and will ensure you receive the greatest value versus the best deal. More importantly, agents provide a safety net for you during travel by making themselves available to provide assistance in the event of an unforeseen emergency. 

Having a great travel agent can also make you an instant VIP – free upgrades, special amenities, access to private events, etc. 

  • Question: How do I obtain a passport?​

Answer: To learn more about how to obtain or renew a passport, visit:

  • Question: Do I need a passport to travel internationally?​

Answer: Yes, a passport is required when traveling internationally by air or land. Some exceptions are made when cruising.

  • Question: Is a passport needed when traveling to the U.S. Virgin Islands or Puerto Rico?​

Answer: No, a passport is not needed!

  • Question: Are all-inclusive resorts expensive?​

Answer: There are many all-inclusive resorts located in the Caribbean and Mexico that are able to accommodate various budgets. Contact your travel agent and allow him/her to assist you with finding the resort that meets your specific needs.

  • Question: When working with a travel agent, do I have to pay for my vacation in full at the time of booking?​

Answer: In many situations, travel agents are able to locate packages that will allow you to make a deposit towards your vacation and pay the remaining balance at a later date. However, the payment options available are contingent upon several different factors.

  • Question: What payment methods do you accept?

Answer: We accept Mastercard, Visa, American Express, and Discover 

  • Question: When should I start planning my vacation?​

Answer: The sooner you start the planning phase, the better. Planning a year or more in advance often allows you to take advantage of the best deals, increased availability, provides a longer period of time to pay for the vacation, as well as other benefits.

  • Question: Can my travel agent assist me with planning activities while on vacation?​

Answer: Yes, in most cases your travel agent can assist you with planning excursions such as sightseeing, shopping, and guided tours; water activities and sports; zip-lining; and much more!

  • Question: Do you assist with vacation planning for girlfriend getaways, guy trips, or family vacations?

Answer: We are no longer accepting any new requests for private vacation requests. However, we encourage you to browse our pre-designed group escapes. If a particular escape piques your interest, you are welcome to join that group!

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